FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

• To place an order, simply browse our website, select the items you'd like to purchase, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. Can I customize my gift?

• Yes, many of our gifts can be personalized with names, messages, or other customizations. Look for customization options on the product page or during checkout.

3. How can I track my order?

• Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.

4. What payment methods do you accept?

• We accept all major credit cards, debit cards, and PayPal for online payments. We also offer cash on delivery (COD) for select locations.

5. What is your return policy?

• We offer a [number of days] day return policy for unused items in their original packaging. Please contact our customer service team for assistance with returns.

6. Do you offer gift wrapping?

• Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

7. How can I contact customer service?

• You can contact our customer service team via email at [contact email] or by phone at [contact phone number]. Our customer service hours are [customer service hours].

8. Do you ship internationally?

• Yes, we ship internationally to select countries. Shipping costs and delivery times may vary depending on the destination.

9. Can I cancel my order?

• You can cancel your order before it has been shipped. Please contact our customer service team as soon as possible to request a cancellation.

10. Do you offer bulk discounts?

• Yes, we offer discounts for bulk orders. Please contact our customer service team for more information on bulk pricing.